A defective oven sold by a New York bakery is causing problems for customers, and it’s costing the company $100,000 in repairs.
The New York State Bureau of Consumer Affairs said it’s investigating the complaint filed last week by a customer who purchased an oven for $8.95 for her family.
The customer said the oven broke on Saturday, Jan. 13.
Bakery owners say they have been inundated with phone calls and emails from customers who are upset about the defective oven, which was sold by the New York-based bakery chain Baked Goods.
A spokeswoman for the bakery chain said the complaints are “a baseless and unfounded attempt to mislead.”
In a statement, the bakery said the customer should be informed that the oven does not need repairs and is currently out of warranty.